Tuesday, December 2, 2014

Service Disruption for Multiple OCLC Services



OCLC our provider of WorldCat, First Search, our ILL services, and our book processing functions.  Our hope is that these disruptions will not affect our services to you our library members.  If you are impacted by these disruptions, we apologize in advance.

OCLC System Alert
 
Posted: 12/02/2014 5:33:28 AM ET
 
Service Disruption for Multiple OCLC Services
 
Alert Status: Condition reported
 
Affected Services:
Connexion
FirstSearch
WorldShare Management Services
WorldShare ILL
WorldShare Record Manager
WorldCat
WorldCat Local
 
Description:
On 12/01 at 23:11 we experienced a disruption of numerous OCLC services.

The following services suffered interruption during this event:

WMS
WS ILL
WMS Patron
Record Builder
WorldCat Local
WorldCat
Connexion
FirstSearch

At 12:25 AM on 12/02 search functionality was partially restored, however, normal functional has not returned for service generally.

Technical teams continue to investigate with vendors.
 
Update:
Technology teams have restored the following service operations at the following locations:

03:14 US ET WorldCat Local searching is confirmed to be working for OPS in all locations

03:15 US ET OPS is able to login to WMS in Docklands and verify the system functions as expected with the exception of LMAN templates
03:15 US ET OPS is able to login to WMS in Toronto and verify the system functions as expected with the exception of LMAN templates
03:18 US ET OPS is unable to verify WMS functions in Dublin and Sydney

Teams cannot verify Connexion and FirstSearch

Update - - - - - - - - - -

Status of services (working):

WorldCat continues to work in all locations
WorldCat Local continues to work in all locations (except for patron login in Dublin)
Hosted EzProxy sites continue to work
OCLC.ORG continues to work
Hosted CONTENTdm sites continue to work
WorldShare Management Service is working with minor exceptions in Toronto and Docklands


Status of services (not working):

WorldShare Management Service is not working in Dublin and Sydney
WorldShare ILL is not working
Discovery login is not working
Connexion is not working
FirstSearch is not working
Self Config is not working
Question Point is not working
Hosted ILLiad is not working
IDM is not working in Dublin
CMS is reporting down

In addition due to this issue we have held batch processing.

OCLC system alerts are posted to http://www.oclc.org/support/systemalerts.en.html

system_alerts@oclc.org is a post-only e-mail address. Please direct all system alert inquiries to OCLC Customer Support at 1-800-848-5800 (USA) or +1-614-793-8682.


Please do not reply to this message, if you need support assistance you may reach us at support@oclc.org.

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